Card issuance, under control.
From the moment your core system approves a card to the moment it reaches the customer's hand, dozens of hand-offs happen in the dark. PCI Tracker is the control tower for every card and PIN you issue — one system of record, one audit trail, from request to hand-off. Live today at QNB ALAHLI Egypt.
Debit and credit operations that must prove every hand-off, end to end.
Card and PIN tracked on parallel tracks against a single card record.
File-based at every trust boundary — no real-time dependencies.
The card-issuance supply chain, in one system.
Card issuance spans PCI-DSS controls, core-banking integration, courier hand-off, and audit trails — every one a point where compliance and traceability matter. PCI Tracker brings them under a single roof.
One system of record
Every card and PIN mailer, from core-system request to customer hand-off, lives on a single auditable record — not scattered across emails, spreadsheets, and courier portals.
Compliance, built in
PCI-DSS-aligned controls, segregation of duties, and a complete trail behind every action — so an audit finds evidence, not gaps.
Proven in production
Live at QNB ALAHLI Egypt across debit and credit issuance — branches, operations, monitoring, and admin — under an annual SLA.
From blank stock to customer activation.
Every card and PIN traced through the whole issuance chain — requested, produced, distributed, and activated, fully audited.
Request
Card and PIN requests raised from your core system, logged and referenced.
Produce & personalize
Track blank-stock inventory through personalization, PCI-aligned at each step.
Distribute & track
Follow every card from vault to branch to customer, with custody at each hand-off.
Activate & reconcile
Confirm activation and reconcile the full chain, end to end.
Nine modules. One data spine.
Pick a capability and see what runs behind it.
From core request to the customer's hand — one record.
Every card and its PIN mailer move on parallel tracks against a single record, through eleven tracked stages. You always know where a card is, who's holding it, and how long it's been there.
- 01
Home & Search
Find any card by account, mobile, name, or ID — the full card profile on one screen.
- 04
Global Monitoring
Exception review, aging bands, bulk SMS and email, and courier scorecards.
- 05
Issuance & Maintenance
Reconcile lifecycle state directly from core-system log files.
Integrated with everything, dependent on nothing.
PCI Tracker sits at the centre of your card ecosystem — connecting core, personalization, couriers, directory, and messaging. Everything at the trust boundary is file-based, with no real-time dependencies and every endpoint admin-configurable.
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Core system
Files in and out, plus activation XML — the source of every card request.
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Personalization partner
Bidirectional SFTP for print files and returned reports.
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Couriers
Manifest and proof-of-delivery file exchange, with courier scorecards.
One audit trail, ready before they ask.
Operational, aging, courier, and management dashboards sit on the same data spine as blank-card inventory and full administrative control — so reconciliation and compliance evidence are always one click away.
- 07
Reports & MIS
Operational, aging, courier, invoices, and management dashboards.
- 06
Stock Management
Blank-card inventory by product, with a full IN/OUT audit trail.
- 09
Administration
Users, roles, permissions, error logs, and IIS control.
Built for everyone who touches the card.
Run on exceptions, not guesswork
Daily imports, exception queues, aging bands, and courier scorecards mean your team clears what needs attention — instead of chasing every card by hand.
Evidence on demand
Every hand-off is timestamped and attributed, with segregation of duties enforced. When the auditor asks, the trail answers — in seconds.
Cards that arrive, activations that work
Real-time status on every card and PIN means fewer "where is my card" calls, faster activation, and a hand-off you can stand behind.
What changes with PCI Tracker
The same issuance volume — but every card traceable at every hand-off, PCI-aligned, and reconciled to the last unit.
The questions risk teams always ask.
On-premise inside your own environment, aligned to PCI-DSS. Everything at the trust boundary passes as files, with no real-time dependencies — so the security perimeter stays clean and auditable.
Your core system, personalization partner, couriers, Active Directory, SMS gateway, and email — through 70+ SSIS packages, a background service, and admin-configurable endpoints. No endpoint is hard-coded.
Every debit and credit card and its PIN mailer, on two parallel tracks against one card record, across eleven lifecycle stages — from core import to delivery and activation.
Yes. PCI Tracker is live at QNB ALAHLI Egypt across branches, operations, monitoring, and administration, under an annual SLA — a single system of record for every card and PIN the bank issues.
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Capture, route, and archive the official correspondence around every card dispute and request.
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The enterprise archive for every document the issuance process generates.
Explore ELArchive →See PCI Tracker on your own issuance flow.
Book a walkthrough and we'll map it to your core system, your couriers, and your controls.
Request a demo